RETURN

Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 5 days of receiving your order. Coloration of cigars or taste is not a reason for return. In case of wrong or missing delivery, please contact us with your order number within 14 days. Goods must be returned undamaged, vacuum-sealed in their original packaging and by unit of packaging. Buyer bears the shipping cost for return.

Please contact us for details. When an order returns us, we will re-ship your package immediately as our main idea is to provide you top quality cigars in any case.

Re-shipments are not sent out before package returns us and checked (damage, quantity, different product, original packing etc.) by our team. If your re-shipped package is also not delivered to you we will refund your payment. ( please see Refund section below)

RESHIP Our shipments are guaranteed against damage and loss. The International Postal Rules consider a shipment as a lost item if the shipment has not arrived within 40 days after it has shipped. In case of your parcel has not arrived in 40 days (This period depends on destination local postal service workload, customs clearance delays, extreme weather situations, local postal errors and delayed deliveries.), packages will be considered as lost and immediately re-shipped. You can upgrade to Express Mail Service for your re-shipment if you chose International Registered Mail at first by accepting to pay price difference.

Please note that: If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship.